One of my corporate clients is giving me remote access to their network, but I need to have a static IP address in order to set this up. This morning I spent almost 2 hours (mostly on hold) finding out from Telkom what this costs.
I spent most of that time bouncing between 0800375375, 10217 and 10215 (Telkom support center phone numbers).
Two different operators insisted that all Telkom ADLS customers are issued the same IP address, i.e. 10.0.0.2. I spent quite a while (in the spirit of empowerment) trying to explain to the first operator that this was in fact the default router LAN address, and not the actual address as seen outside the LAN, but she wasn’t particularly interested. I simply thanked the second operator and hung up the phone.
I eventually spoke to an operator named “Brenda” at 10217, and she was FANTASTIC! Here’s the lowdown for anyone interested..
Telkom has a product called VPN Lite. It’s basically an ADSL contract, except you get a lot more bandwidth, and you are assigned a static IP address, which is what I need. To apply for this service (or to upgrade from an existing ADSL line), call 0860475475.
The costs are as follows..
- Your regular monthly line rental charge of R148.
- Either a 20 gig cap @ R560 per month, or 40 gigs @ R1000 pm, or 80 gigs @ R1600 pm. If you exceed your cap they charge an additional R40 per gig.
- Your ADSL rental, which is R152 per month (384 kbps), or R326 (512 kbps).
There it is. If you found this post on Google and I saved you two hours of listening to background music in Telkom’s call center waiting queue, then please post a comment.
Hi there
Wow, I am amazed at the lengths that dick has gone to help people with this vpn thing.
Quite frankly my concern is that all I need is 1 static IP address. Currently my IP address changes every night and people cant ftp onto my server in the office. I have a small graphic design company and I cant afford (and dont have need for ) all the extra bandwidth and network this and that mumbo jumbo. If I could find out how i can make my IP address stay the same, whether its a setting, or if I can log into something that keeps my IP address the same I would be delighted. Please can someone let me know if there is a way that I can buy JUST the IP address?
Regards
Warren
Hi Warren,
If you only have one site providing you with connectivity to the Internet for your business you can make use of a Direct Internet access over a leased line(TIDIS). It gives you a public static IP address. Or if you want to make use of your existing ADSL line you can perhaps visit http://www.dyndns.co.za .
Warren
Go to http://www.dyndns.com. You sign up there for free then choose a domain name like warren@dynalias.com. You then download the little app they provide and install it on the machine that you use as the ftp server. The app will sync up once a day, or every 5 mins depending on your settings thus having a record of your ip address. Make sure your ports are setup correctyl on your router then your set to go.
When you provide ppl with your ftp server address it will then be ftp://warren.dynalias.com, or even when you hosting your own website, it will be http://www.warren.com.
You can even go one step further if you want more professional approuch. Register a domain name warren.com (or co.za ) and have the domain pointed to your dynalias account, which in turn will redirect to your local server behind your router.
This is VERY helpful info, thanks. I am with IS and their service is absolutely pathetic and so is their bandwidth.
Hi there,
On my little home router, I could reserve certain ip’s for certain machines on the home network, based on mac addresses. I believe technically, it will also be possible for Telkom to do the same – after all, their network equipment is far superior to mine. So the problem must be with their expertise – inferior as opposed to their equipment? – a very bad combination.
Thanks for the handy info re. dyndns.
I don’t think the problem is their expertise Koos, despite Telkom’s issues, they actually have some really talented tech staff I think. It’s probably more a business decision – why give IPs away when you can charge for them. Personally, I think they should charge for static IP addresses, but they should bring their pricing down, in line with other countries.